SHIPPING & RETURNS
Give us a call at 1-877-269-3778, Mon-Fri 10:00AM-5:00PM EST, or send us an email at firstname.lastname@example.org
TractrJeans.com accepts the following credit card payment options:
- American Express
Orders are processed pending item availability and credit card verification.
Tractr Jeans will contact you via email if there are any issues with your order.
Enjoy free domestic ground shipping on orders over $99.
Orders below $99 will incur an $8 flat rate ground shipping fee.
Orders placed Monday - Friday before 12PM EST will begin processing that day and will ship within 2 business days.
Orders placed Monday - Friday after 12PM EST will begin processing the next business day and will ship within 2 business days.
Orders placed on Friday after 12PM EST or over the weekend will begin processing the following Monday.
Tractr Jeans does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed
New Year's Eve
New Year's Day
Day after Thanksgiving
TractrJeans.com is unable to ship orders to P.O. boxes or APO/FPO addresses.
TractrJeans.com does not offer Saturday delivery.
If you refuse delivery of any order placed on TractrJeans.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
HOLIDAY RETURN POLICY
In order to accommodate our holiday shoppers we will be extending our return period.
All orders placed between November 20 - December 7th will have up until January 15th to be returned for a full refund.
Please note that items marked FINAL SALE cannot be exchanged or returned at any time.
We want you to be completely satisfied with your Tractrjeans.com order, thus we will accept your return of product in original condition with all tags attached within 30 days of receipt of your order.
Your refund will be in the same form as the original purchase.
Please note that shipping and handling charges are non-refundable.
Please note that all items marked 50% off and 70% off are FINAL SALE.
All items marked FINAL SALE cannot be exchanged or returned at any time.
Please note, we only accept returns that were purchased via this website. Tractrjeans.com will not accept returns that were purchased in other retailers.
MAKING A RETURN
- In your return shipment please include a copy of your invoice as well as this return form indicating the appropriate return code.
- Complete the return form and include the appropriate return code to help us serve you better in the future. Include this form within your shipment.
- Securely pack and seal the return merchandise in an appropriate shipping box.
- Affix the free* pre-paid UPS return label to the box and drop off at any UPS pick-up location. To qualify for free return shipping, your return must arrive back to our warehouse within 15 days of the date you receive it.
Please address all returns to:
4611 1st Ave
Brooklyn, NY 11232
*Please allow up to 7 days transit time.
*Please note that returns received to our warehouse after 15 days will incur a $10 fee, which will be deducted from your refund.
- Too big
- Too small
- Item not as depicted
- Item was damaged/defective
- Changed mind
- Item arrived late
- Dissatisfied with quality
- Incorrect item sent
- Gift, did not want
- Other. Please specify: _____________.
Upon receipt of returned goods, Tractrjeans.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.
Please note that all items marked 50% off are FINAL SALE. FINAL SALE items cannot be exchanged or returned at any time.
At this time, Tractrjeans.com cannot automatically process exchanges.
To exchange an item, please return the item you wish to exchange and place a new order on Tractrjeans.com
Tractr Jeans will honor a 14-day price adjustment period for items purchased at full price.
We unfortunately are unable to offer price adjustments on items purchased at a discount that are further reduced.
Tractr Jeans is unable to price match other retailers.
Coupon codes cannot be combined with any other offer or promotion and are not valid on previous purchases.