Free Shipping on $99+ Orders

SHIPPING & RETURNS

QUESTIONS?
Give us a call at 1-877-269-3778, Mon-Fri 10:00AM-5:00PM EST, or send us an email at orders@tractrjeans.com

PAYMENT
TractrJeans.com accepts the following credit card payment options:

  • American Express
  • MasterCard
  • Visa

SHIPPING GUIDELINES
Orders are processed pending item availability and credit card verification.

Tractr Jeans will contact you via email if there are any issues with your order.
Enjoy free domestic ground shipping on orders over $99.
Orders below $99 will incur an $8 flat rate ground shipping fee.
Orders placed Monday - Friday before 12PM EST will begin processing that day and will ship within 2 business days.
Orders placed Monday - Friday after 12PM EST will begin processing the next business day and will ship within 2 business days.
Orders placed on Friday after 12PM EST or over the weekend will begin processing the following Monday.
Tractr Jeans does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed

  • New Year's Eve

  • New Year's Day

  • President's Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Day after Thanksgiving

  • Christmas Eve

  • Christmas Day

TractrJeans.com is unable to ship orders to P.O. boxes or APO/FPO addresses.
TractrJeans.com does not offer Saturday delivery.
If you refuse delivery of any order placed on TractrJeans.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

HOLIDAY RETURN POLICY

In order to accommodate our holiday shoppers, we will be extending our return period.
All orders placed between November 20 - December 7th will have up until January 15th to be returned for a full refund.
Please note that items marked FINAL SALE cannot be exchanged or returned at any time.

RETURN POLICY

We want you to be completely satisfied with your order. You may return your item(s) for a full refund within 30 days of receiving your original order. 

  • Product(s) must be in the original condition recieved with all tags attached.
  • Product(s) must be unworn and unwashed.
  • All refunds will be made using the same method of payment you used to purchase the item(s).
  • Please note that shipping and handling charges are non-refundable.
  • Please note that all items marked 50% off and 70% off are FINAL SALE.
  • All items marked FINAL SALE cannot be exchanged or returned at any time.
  • We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.
  • We only accept returns that were purchased via this website. Tractrjeans.com will not accept returns that were purchased in other retailers.

MAKING A RETURN

  • Pack your item(s) and indicate on your return form which item(s) you wish to return. Please choose the appropriate return codes to help us serve you better.
  • Securely pack and seal the return merchandise in an appropriate shipping box.
  • If your order is over $99 or more, please contact Orders@tractrjeans.com for your free pre-paid UPS return label. Affix the UPS return label to the box and drop off at any UPS locations. Orders under $99 will not be provided a return label and the cost of shipping the item(s) back will be at the consumer's expense.

Please address all returns to: 

Tractr Jeans
ATTN: Returns
4611 1st Ave
Brooklyn, NY 11232

Please allow up to 7 days transit time. Upon receipt of returned goods, Tractrjeans.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.

Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.
Please note that all items marked 50% off are FINAL SALE. FINAL SALE items cannot be exchanged or returned at any time.

If you need further assistance with your return, please contact orders@tractrjeans.com

EXCHANGES

At this time, Tractrjeans.com cannot automatically process exchanges.
To exchange an item, please return the item you wish to exchange and place a new order on Tractrjeans.com

PRICE ADJUSTMENTS

Tractr Jeans will honor a 14-day price adjustment period for items purchased at full price with the exclusion of any promotional code sales. 
We, unfortunately, are unable to offer price adjustments on items purchased at a discount that are further reduced.
Tractr Jeans is unable to price match other retailers.

COUPON CODES

Coupon codes cannot be combined with any other offer or promotion and are not valid on previous purchases.