FAQ

Welcome to Tractr! We're here to answer your most common questions about our women's and girls' pants and denim products. If you don't find the information you're looking for below, please feel free to contact our customer support team for assistance.

How do I place an order on Tractr.com?

To place an order, simply browse our website and click on the product you'd like to purchase. Select your preferred size and color, then click "Add to Cart." Once you've added all your desired items, click on the shopping cart icon at the top right corner of the page and follow the checkout process.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as payments through PayPal.

Can I track my order?

Yes, you can track your order. After your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery of your order.

What is your return and exchange policy?

At Tractr Jeans, we currently do not offer direct exchanges. However, our process allows customers to return their original order for a refund. Once the return is processed, customers are welcome to place a new order for the desired style, size, and color. This ensures a seamless experience in obtaining the perfect Tractr Jeans that match your preferences.

How do I determine my size?

To find your size, we recommend using our size chart, which can be found on each product page. You can also refer to our comprehensive size guide for additional information on how to measure yourself accurately.

Do you offer international shipping?

Tractr Jeans is delighted to offer shipping services to our valued customers in Canada. However, we're exploring opportunities to expand our international shipping destinations. Keep an eye on our updates for potential expansions in the near future!

How do I care for my Tractr denim products?

To keep your Tractr denim products looking their best, we recommend following the care instructions provided on the product label. In general, it's best to wash your denim inside out in cold water and avoid excessive heat in the dryer.

Do you have a loyalty program or newsletter?

Yes, we have a newsletter that you can subscribe to on our website. By subscribing, you'll be the first to hear about exclusive offers, promotions, and the latest arrivals.

How can I contact your customer support team?

Please visit our Contact Us page for any inquiries. We are here to assist you with any questions, concerns, or issues you may have.

Thank you for visiting Tractr! We hope these FAQs have been helpful. If you need further assistance, please don't hesitate to get in touch with our friendly customer support team. Happy shopping!